About Us
Committed to empowering your journey, we provide specialised coordination services, ensuring every participant's individual needs and goals are met with care, expertise, and respect.
Our Story
Recovery Plus Support started from a home-based office of 3 focused and passionate mental health professionals. With directors with over 45 years of experience in the mental health industry, having served various roles across Australia & New Zealand, we are a team that brings forth a wealth of knowledge and expertise.
Our Directors and Their Contribution
Our directors have always wanted to bring a recovery-oriented model into the mental health sector in Australia as they could see a significant gap between mainstream & funded services, as well as the understanding of complex mental health.
Through years of research within the mainstream & NDIS space, they discovered partnership options that could build and embody a recovery model that can best assist participants in their recovery journey and help them achieve their goals. In the early 2000’s, our managing director was very fortunate to be part of the recovery model integration into New Zealand’s mental health space. This experience helped them identify their passion for building people’s capacity to engage in recovery.
Our Roadmap: We Innovate and Excel
01
In August 2019
In August 2019, Recovery Plus Mental Health services was born and proposed for registration within the NDIS Framework.
02
In July 2020
In July 2020, the NDIS released an updated price guide with the addition of a line item – Psychosocial Recovery Coaching. We were proudly the first NDIS provider to offer Recovery Coaching service, pioneering the framework of recovery-oriented practice. Since then, we have offered Psychosocial Recovery Coaching while targeting continuous improvement.
03
During 2020-2022
During 2020-2022, our directors reviewed Psychosocial Recovery Coaching and its effectiveness in reaching recovery goals. The constructive criticism we received allowed us to pinpoint specific areas that require improvement and we worked on those fronts and made some changes. One key aspect which needed work was the service delivery pattern. In general, Recovery Coaches were fulfilling roles such as Support Coordinator or Case Manager as opposed to working 1:1 with participants, outlining and planning their personalised recovery journey that lies ahead.
04
2023 and Beyond
To further improve the effectiveness of Psychosocial Recovery Coaching, we partnered with a team of clinicians and professionals to develop and implement a structured program – Recovery Coaching Plus! We closely monitored the potential of this program in contributing to the overall growth and well-being of the participants and improved our processes. We brought innovation to the core of our service delivery and tailored our services to meet the changing needs of the participants. We formulated a participant-centric and growth-oriented path, and we continue to walk on the path, deriving positive outcomes.
To address this, our team at Recovery Plus Support partnered with a team of clinicians and professionals to develop and implement a more structured program – Recovery Coaching Plus! This innovative and personalised take on recovery coaching enables us to promote a more sustainable approach to recovery and derive lasting results.
Mission & Vision
Mission Our team is on a collective mission to build an inclusive environment where the participants can overcome mental barriers to their well-being, navigate their recovery journey and live to the best of their abilities.
Vision We envision a world where disabilities of any kind are not a barrier to independence and growth. We aim to help people with disabilities build capacity and live to their best potential without being limited by inhibitions.
August 2019
proposed for registration
July 2020
released an updated price guide
2020-2022
reviewed psychosocial recovery coaching
Our Values
Our organisational values of quality, empathy, respect, integrity and reliability make Recovery Plus Support a trustworthy organisation. We act in line with these values and ensure you receive effective care and the resources you need to achieve your goals.
Empathy
We follow an empathetic approach and start our service delivery by recognising and understanding your unique disability and mental health needs. We listen and act in accordance with your emotions and expectations.
Respect
We uphold a high standard of respect in our interactions with the participants and staff and treat everyone with the utmost dignity, irrespective of their ability, preferences or individual qualities. We will always respect your choice and help you exercise control.
Integrity
At Recovery Plus Support, we constantly monitor our services and support to ensure fairness, truth and accountability. We honour all our agreements and maintain their integrity at all times.
Reliability
We strive to follow through on all our commitments promptly and consistently. We aim to be a reliable presence that the participants can always count on and rely on.
Quality
Our staff, services and systems are of the highest quality and standards. We never let sub-par services or an inefficient team compromise the overall quality of the support and service availed.